Senara Spa Service Policies
Medical Condition Notification
Be sure to alert your service technician if you have any medical conditions, or if you are pregnant.
Standard Service Charge
For your convenience, tipping is not required because a standard 20 percent service charge will be added to all spa services. However, this charge does not apply for medically prescribed therapy.
All appointments will begin and end on your scheduled time. Therefore, arriving late will reduce the timeframe of your service, and for extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.
We request the courtesy of a 24-hour cancellation on all spa services, and 72-hour cancellation notice on all spa packages. For groups of three or more guests a 72-hour to 10-day cancellation policy will apply (subject to total number of services scheduled).
Spa service appointments cancelled less than 24 hours in advance will be charged at the full rate for the scheduled service(s). Spa package appointments cancelled less than 72 hours in advance will be charged at the full package rate. Group packages cancelled less than 10 days in advance will be charged at the full rate for all services cancelled.
Missed appointments will be charged at the full rate for the scheduled service(s).
Personal Property Loss or Damage
Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.
All spa service prices are subject to change without notice.