Senara Day & Medical Spa Policies

Medical Condition Notification

Be sure to alert your service technician if you have any medical conditions, or if you are pregnant.

Scheduling Appointments

All Day & Medical Spa services are made by reservation and are secured with a valid credit card. Medical Spa services require a Medical Consultation prior to scheduling treatments to determine safety and procedure eligibility. A deposit of up 50% may be required on select medical spa treatments and large day spa group bookings.

Standard Service Charge

For your convenience, a standard 20 percent service charge to cover gratuities will be added to all day spa services upon checkout.  This charge does not apply for medical spa treatments or other medically prescribed therapies.

Service Times & Check-In

All appointments will begin and end on your scheduled time. For all day spa services, we request that you arrive a minimum of 15-20 minutes prior to your scheduled service time. Some medical spa procedures require an early arrival of 30 minutes, including SkinPen procedures, lip fillers, and PRF treatment.

Checking-in or arriving late for your scheduled service will reduce the timeframe of your treatment. Extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.

Appointment Cancellations

We require the courtesy of a 24-hour cancellation on all facility services; however, a 72-hour cancellation notice is required on all spa packages, SkinPen treatments, and Ultherapy appointments. For day spa groups of three or more guests a 72-hour to 10-day cancellation policy will apply (subject to total number of services scheduled).

Appointments cancelled without adequate notice will be charged at the full rate for the scheduled service(s).

Missed Appointments

Missed appointments will be charged at the full rate for the scheduled service(s).

Personal Property Loss or Damage

Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.

Other Policies

Senara Health & Spa is a tranquil environment. To maintain a superior experience for all guests, the day spa is a cell phone free zone. So please turn your phone to off or vibrate during your visit. For all other appointments, we ask that you put your phone away during your treatment.

Also, children ages 8 and up are welcome in the spa only when they are receiving a service. To get the most out of your spa visit, visit our First Time Guests page to best prepare for your ultimate Senara Experience.

Senara reserve’s the right to refuse service.

All prices are subject to change without notice.