MEDICAL CONDITION NOTIFICATION

Be sure to alert your service technician if you have any medical conditions, or if you are pregnant.

SCHEDULING APPOINTMENTS

All Day & Medical Spa services are made by reservation and are secured with a valid credit card. Medical Spa services require a Medical Consultation prior to scheduling treatments to determine safety and procedure eligibility. A deposit of up 50% may be required on select medical spa treatments and large day spa group bookings.

STANDARD SERVICE CHARGE

For your convenience, a standard 20 percent service charge to cover gratuities will be added to all day spa services upon checkout.  This charge does not apply for medical spa treatments or other medically prescribed therapies.

SERVICE TIMES & CHECK-IN

All appointments will begin and end on your scheduled time. For all day spa services and new patient appointments, we request that you arrive a minimum of 15-20 minutes prior to your scheduled service time. Some new patient and medical spa procedures require an early arrival of 30 minutes, including Microneedling & Tetra Cool Peel procedures, lip fillers, GainsWave and PRF treatment.

Checking-in or arriving late for your scheduled service will reduce the timeframe of your treatment. Extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.

APPOINTMENT CANCELLATIONS

We require the courtesy of a 24-hour cancellation on all facility services; however, a 72-hour cancellation notice is required on all spa packages, Microneedling treatments, and Ultherapy appointments. For day spa groups of three or more guests a 72-hour to 10-day cancellation policy will apply (subject to total number of services scheduled).

Appointments cancelled without adequate notice will be charged no less than $50 and up to the full rate for the scheduled service(s).

MISSED APPOINTMENTS

• Missed appointments in our Health & Healing Center will be charged a flat $50 fee, with the exception of chiropractic adjustments which do not have a fee.
• Missed appointments in our Medical Spa will be charged a minimum of $50 or up to 50% of the service (SkinPen, Ultherapy, and PRF). During peak times, CoolSculpting and CoolTone treatments may also have a missed appointment fee up to 50% of the price of the missed treatment.
• Missed Day Spa appointments will be charged the full amount of the service(s) scheduled.
• All missed appointments fees will be collected via the credit card on file or deducted from any prepayments on file. If payment cannot be gained from either of these methods, the guest will be unable to schedule further appointments until the balance is paid.

As a courtesy, we provide automated appointment reminders to the phone number and email on file; ultimately it is your responsibility to keep the scheduled appointment or reschedule in a timely manner per our cancellation policies.

PAYMENT OPTIONS

Senara accepts cash, checks or credit cards (MasterCard, Visa, Discover, and American Express) for services rendered. When you schedule an initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice, per our cancellation policy. Payment is due on the day of service.

Financing is available through Care Credit. For more information, please visit our Payment Options page.

INSURANCE INFORMATION

Senara Health and Healing Center & Spa accepts a wide range of insurance plans. Most chiropractic and physical therapy services, some basic laboratory tests, and office visits are covered by many insurance plans, and we will gladly bill your insurance for reimbursement for those services, if coverage is available. However, many services in our facility are not covered by insurance and we cannot submit them for reiumbursement. As such, we do not bill your insurance for these services. We offer competitive pricing and payment options to serve you.

LAB TESTS

For our Health & Healing Center guests, lab tests and/or diagnostic tests may be ordered.

• Testing recommendations and cost(s) per test will be reviewed.
• Some lab tests are performed “fasting”, which means nothing except water 10 hours before your visit. We will let you know if your labs require fasting.

Some lab tests take up to 6 weeks to be finalized. We will call you to schedule a follow-up appointment to review the test results when they are available. If your follow-up appointment was not booked at the time of your initial visit, then you should contact the office to schedule a follow-up appointment.

PRESCRIPTION REFILLS

It may take up to 72 hours to process a prescription refill. If you are in need of a prescription refill, please plan ahead to avoid a lapse in your prescriptions. Your pharmacy can fax your prescription refill request to us at 309.693.3616.

PERSONAL PROPERTY LOSS OR DAMAGE

Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.

MEDICAL FORMS & RECORDS

For Anti-Aging Medicine guests we require that you complete and submit your Medical History Form and submit copies of any laboratory tests and diagnostics from your other medical providers to us no later than 24 business hours prior to your initial scheduled appointment. If you are unable to submit this information to us within the requested time frame we will reschedule your appointment to a later date. Monday appointments need to submit their materials no later than the Friday before their appointment.

If you have medical records that are pertinent to your initial visit or follow-up visits, you are responsible for obtaining them prior to that appointment. Your Medical Records can only be authorized for release by you. Please contact your physician or other health care provider to order these records.

All Medical Forms and Records should be submitted to us via one of the following options:

• Fax: 309.693.3616
• Mail: Attn: Dr Keith Kramer, 2208 W Willow Knolls Rd, Peoria, IL 61614
• E-mail: info@experiencesenara.com
• Drop off to the front desk staff at Senara

To access and download Senara’s required Anti-Aging Medicine forms, please click here.

OTHER POLICIES

Senara Health & Spa is a tranquil environment. To maintain a superior experience for all guests, the day spa is a cell phone free zone. So please turn your phone to off or vibrate during your visit. For all other appointments, we ask that you put your phone away during your treatment.

Also, children ages 8 and up are welcome in the spa only when they are receiving a service. To get the most out of your spa visit, visit our First Time Guests page to best prepare for your ultimate Senara Experience.

Senara reserve’s the right to refuse service.

All prices are subject to change without notice.

 

NOTICE OF PRIVACY PRACTICES

Senara Chiropractic and MedSpa
Effective Date: September 17, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Senara Chiropractic and MedSpa ("Senara," "we," "us," or "our") is committed to protecting the privacy and security of your health information. This Notice of Privacy Practices ("Notice") describes how we may use and disclose your protected health information ("PHI"), as permitted or required by law, and describes your rights regarding your PHI.
This Notice applies to information we maintain about you in connection with the health care services we provide, including in-person and telehealth services.
We are required by law to:
Maintain the privacy of your PHI;
Provide you with this Notice describing our legal duties and privacy practices;
Follow the terms of the Notice currently in effect; and
Notify you following a breach of your unsecured PHI when required by law.
YOUR HEALTH INFORMATION
Protected health information is information about your health, health care, or payment for health care that identifies you or could reasonably be used to identify you.
Your health information may exist in paper, electronic, photographic, verbal, or other forms.
HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION
We may use or disclose your PHI without your written authorization for purposes permitted by applicable federal and Illinois law, including the following:
Treatment
We may use and disclose your health information to provide, coordinate, or manage your health care and related services.
For example, we may share relevant information with other health care professionals involved in your care.
Payment
We may use and disclose your health information to obtain payment for services we provide to you or to determine or fulfill our responsibilities related to payment.
For example, we may provide information to your health insurance company to obtain payment for services.
Health Care Operations
We may use and disclose your health information for our health care operations. These activities may include quality assessment, reviewing the competence or qualifications of health care professionals, conducting audits, business planning, accreditation, credentialing, compliance activities, and other activities necessary to operate our practice.
Appointment Reminders and Communications
We may use your health information to contact you regarding appointments, treatment, services, or other health care matters.
We may contact you by telephone, text message, email, patient portal, or other communication method you have provided to us, subject to applicable law and your communication preferences.
Treatment Alternatives and Health-Related Benefits and Services
We may use and disclose your PHI to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.
Business Associates
We may disclose your PHI to third-party service providers, known as "business associates," that perform services for us or on our behalf when those services require the use or disclosure of PHI.
Our business associates are required to appropriately safeguard your information as required by law and applicable agreements.
As Required by Law
We may use or disclose your PHI when federal, state, or local law requires us to do so.
Public Health Activities
We may disclose PHI for public health activities when permitted or required by law, including activities related to preventing or controlling disease, injury, or disability and reporting certain conditions to public health authorities.
Health Oversight Activities
We may disclose PHI to appropriate governmental agencies for activities authorized by law, including audits, investigations, inspections, licensing, and disciplinary proceedings.
Judicial and Administrative Proceedings
We may disclose PHI in response to a court or administrative order or, in certain circumstances, a subpoena, discovery request, or other lawful process.
Law Enforcement
We may disclose PHI to law enforcement officials when permitted or required by applicable law.
To Avert a Serious Threat to Health or Safety
We may use or disclose PHI when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, when permitted by law.
Workers' Compensation
We may disclose PHI as necessary to comply with workers' compensation laws and other similar programs established by law.
Coroners, Medical Examiners, and Funeral Directors
We may disclose PHI as permitted by law to coroners, medical examiners, and funeral directors when necessary for their legally authorized duties.
Organ and Tissue Donation
We may disclose PHI as permitted by law for organ, eye, or tissue donation and transplantation purposes.
Research
We may use or disclose PHI for research purposes when permitted by applicable law and appropriate privacy protections are in place.
Disaster Relief
We may disclose PHI to organizations involved in disaster-relief efforts when permitted by law so that your family or other persons responsible for your care can be notified about your condition and location.
USES AND DISCLOSURES THAT REQUIRE YOUR WRITTEN AUTHORIZATION
Certain uses and disclosures of your PHI require your written authorization.
Except as otherwise permitted or required by law, we will obtain your written authorization before using or disclosing your PHI for purposes that require authorization.
If you provide us with an authorization, you may revoke it in writing at any time to the extent permitted by law. Revocation will not affect actions that we have already taken based on the authorization.
We will not use or disclose your PHI for purposes requiring your authorization unless you provide that authorization.
YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
You have the following rights regarding your PHI, subject to certain limitations and exceptions established by law.
Right to Inspect and Obtain a Copy
You generally have the right to inspect and obtain a copy of your PHI that we maintain in a designated record set.
You may request your records in paper or electronic form, as permitted by law.
We may charge a reasonable, cost-based fee where permitted by law.
Right to Request an Amendment
If you believe information we maintain about you is incorrect or incomplete, you may request that we amend the information.
Your request must be made in writing and explain why you believe the information should be amended.
Right to an Accounting of Disclosures
You generally have the right to request a list of certain disclosures of your PHI made by us during a specified period, subject to limitations and exceptions under applicable law.
Right to Request Restrictions
You may request that we restrict the use or disclosure of your PHI for treatment, payment, or health care operations.
We are not required to agree to every requested restriction.
However, where required by law, we will comply with an appropriate request for restriction.
Right to Request Confidential Communications
You may request that we communicate with you about your health information by a particular means or at a particular location.
For example, you may request that we contact you at a specific telephone number, email address, or mailing address.
We will accommodate reasonable requests when required by law.
Right to Receive a Paper or Electronic Copy of This Notice
You have the right to receive a paper copy of this Notice at any time.
You may also access this Notice electronically through our website.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with Senara Chiropractic and MedSpa or with the U.S. Department of Health and Human Services, Office for Civil Rights.
You will not be retaliated against for filing a complaint.
YOUR RIGHT TO CHOOSE HOW WE CONTACT YOU
You may request that we communicate with you using a particular telephone number, email address, mailing address, or other reasonable method.
Please contact our Privacy Officer to request confidential communications.
TELEHEALTH PRIVACY
Senara provides telehealth services.
Telehealth communications may involve electronic communication, video conferencing, electronic health records, patient portals, and other technology.
We use reasonable administrative, technical, and physical safeguards designed to protect the privacy and security of health information used in connection with telehealth services.
Telehealth services may involve third-party technology providers that provide services to Senara. Where applicable, those providers are required to maintain appropriate protections for PHI.
No electronic communication system can be guaranteed to be completely secure. Patients should use reasonable precautions when accessing telehealth services, including using private locations and secure internet connections when reasonably possible.
OUR RESPONSIBILITIES
Senara is required by law to:
Maintain the privacy and security of your PHI;
Provide you with this Notice describing our legal duties and privacy practices;
Follow the terms of the Notice currently in effect;
Provide you with a copy of this Notice upon request; and
Notify you as required by law if a breach occurs involving unsecured PHI.
We reserve the right to change this Notice.
If we materially change our privacy practices, we will revise this Notice and make the revised Notice available as required by law, including by posting it on our website.
OTHER USES AND DISCLOSURES
Other uses and disclosures of your PHI not described in this Notice or otherwise permitted or required by law will be made only with your written authorization.
Where applicable, you may revoke your authorization in writing.
ILLINOIS PRIVACY RIGHTS
Senara will comply with applicable Illinois laws governing the confidentiality and privacy of patient health information.
Illinois law provides patients with rights concerning the privacy and confidentiality of medical information, subject to exceptions and disclosures permitted or required by law.
Where applicable Illinois law provides greater privacy protection than federal law, Senara will comply with the applicable legal requirement.
QUESTIONS OR PRIVACY COMPLAINTS
If you have questions about this Notice, believe your privacy rights have been violated, or would like to request a copy of this Notice, please contact:
Privacy Officer: Penny Kramer
Senara Chiropractic and MedSpa
Phone: 309-693-9600
Email: pennyk@experiencesenara.com
You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights.
Complaints to HHS may be submitted without fear of retaliation.
ACKNOWLEDGMENT
You may be asked to acknowledge that you received this Notice of Privacy Practices.
Your signature acknowledging receipt of this Notice does not mean that you have authorized any particular use or disclosure of your health information.
If you decline to sign an acknowledgment, Senara may document that you were offered the Notice, as permitted or required by law.
This Notice of Privacy Practices is effective September 17, 2026.

WEBSITE PRIVACY POLICY
Senara Chiropractic and MedSpa
Effective Date: September 17, 2026
Senara Chiropractic and MedSpa ("Senara," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through our website and related online services.
This Website Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or interact with our website, submit information through an online form, request an appointment, communicate with us electronically, use our patient portal, or access our telehealth services.
This Website Privacy Policy should be read together with our Notice of Privacy Practices, which describes how Senara uses and discloses protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA") and applicable law.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with our website and services, we may collect information including:
Information You Provide
You may voluntarily provide information such as:
Name;
Mailing address;
Email address;
Telephone or mobile phone number;
Date of birth;
Appointment information;
Insurance or billing information;
Information submitted through contact or appointment forms;
Information provided when communicating with Senara;
Information submitted through a patient portal;
Information necessary to provide telehealth services; and
Other information you voluntarily provide.
If you provide health or medical information through a form, portal, telehealth service, or other Senara system, that information may constitute PHI and will be handled in accordance with HIPAA and our Notice of Privacy Practices.
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
Internet Protocol ("IP") address;
Browser type;
Device type;
Operating system;
General geographic information;
Pages visited;
Date and time of visits;
Referring website;
Website interactions;
Technical information about your device; and
Other information collected through cookies and similar technologies.
2. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, scripts, analytics technologies, and similar technologies to operate the website, understand website usage, improve our services, measure advertising effectiveness, and provide relevant communications.
These technologies may include services provided by third parties.
Depending on how a particular technology is configured, information collected through these technologies may include IP address, browser or device information, pages viewed, interactions with the website, and other technical or usage information.
We seek to configure our website and tracking technologies in a manner consistent with applicable privacy and security requirements.
Health Information and Tracking Technologies
Because Senara is a HIPAA-covered entity, we take particular care with technologies that may collect or transmit information associated with health care services.
HIPAA requirements may apply when information collected through a website or tracking technology constitutes PHI.
Senara does not rely solely on this Privacy Policy or a cookie-consent banner as authorization to disclose PHI to third-party tracking or advertising companies.
Where HIPAA requires a Business Associate Agreement, authorization, or another legal permission for a disclosure, Senara will take appropriate steps before making the disclosure.
We periodically review our website technologies and third-party integrations to identify and address potential privacy and security risks.
3. GOOGLE ANALYTICS AND WEBSITE ANALYTICS
We may use Google Analytics or similar analytics services to understand how visitors use our website and to improve website performance and user experience.
Analytics technologies may collect information such as:
IP address or approximate location;
Browser and device information;
Pages visited;
Traffic source;
Date and time of visits;
Website interactions; and
Other technical or usage information.
We configure analytics technologies and review their use based on the nature of the information collected and applicable legal requirements.
Analytics technologies will not be used to disclose PHI to third parties unless the disclosure is permitted or required by applicable law.
4. ADVERTISING AND MARKETING TECHNOLOGIES
Senara may use online advertising and marketing services, including technologies provided by companies such as Meta, Google, or other advertising providers.
These technologies may help us:
Measure the effectiveness of advertising;
Understand website traffic;
Reach individuals who have interacted with our website;
Improve marketing campaigns; and
Provide information about Senara's services.
We will take reasonable steps to prevent advertising and marketing technologies from receiving PHI except where the disclosure is permitted or required by applicable law.
We do not consider the posting of this Privacy Policy to be an authorization for disclosure of PHI to advertising or tracking companies.
5. ONLINE APPOINTMENT REQUESTS
If you request an appointment through our website, we may collect information necessary to respond to your request and provide services.
Depending on the information submitted, appointment-request information may constitute PHI.
We may use appointment information to:
Schedule or confirm appointments;
Contact you about your appointment;
Provide requested services;
Coordinate treatment;
Communicate with you regarding health care; and
Perform other activities permitted by HIPAA and applicable law.
Third-party appointment scheduling platforms may process information on Senara's behalf. Where required by law, Senara will maintain appropriate contractual and privacy protections with applicable service providers.
6. ONLINE CONTACT FORMS
If you submit information through a contact form, that information may be transmitted to Senara and/or our designated service providers.
Please do not submit highly sensitive medical information through a general website contact form unless the form is specifically designed and secured for that purpose.
If you need to communicate sensitive health information, please use an appropriate secure patient communication method provided by Senara.
7. PATIENT PORTAL
Senara may provide patients with access to a secure patient portal.
Information accessed or submitted through a patient portal may constitute PHI and is subject to HIPAA and Senara's Notice of Privacy Practices.
Patients are responsible for protecting the confidentiality of their login credentials and for using reasonable security precautions when accessing their account.
Do not share your patient portal password with another person.
8. TELEHEALTH
Senara provides telehealth services.
Telehealth may involve video conferencing, electronic communications, patient portals, electronic health records, and other technology.
Information exchanged through telehealth may constitute PHI and will be handled in accordance with HIPAA and applicable law.
Senara uses technology providers and safeguards intended to protect the privacy and security of information used during telehealth services.
Patients should participate in telehealth sessions from a reasonably private location and use a secure internet connection when reasonably possible.
9. TEXT MESSAGES AND ELECTRONIC COMMUNICATIONS
If you provide a telephone number or email address to Senara, we may use that information to communicate with you regarding appointments, services, health care, billing, or other matters permitted by law.
Depending on your preferences and applicable law, communications may include:
Appointment reminders;
Appointment confirmations;
Scheduling communications;
Patient-service communications;
Telehealth information;
Billing communications;
Administrative messages; and
Other health-care-related communications.
Message and data rates may apply to text messages depending on your mobile service plan.
You may request changes to your communication preferences by contacting Senara.
10. MARKETING COMMUNICATIONS
Senara may use contact information to communicate with you about Senara's services, promotions, events, or other information where permitted by applicable law.
Certain uses or disclosures of PHI for marketing purposes require your written authorization.
Senara will obtain authorization when required by HIPAA or other applicable law.
You may opt out of promotional electronic communications by following the unsubscribe instructions included in the communication or by contacting us.
Opting out of promotional communications does not necessarily prevent us from sending administrative, appointment, health-care, billing, or other legally permitted communications.
11. THIRD-PARTY SERVICE PROVIDERS
Senara may use third-party companies to provide services supporting our website and business operations.
These services may include:
Website hosting;
Website security;
Appointment scheduling;
Electronic health records;
Patient portals;
Telehealth;
Electronic communications;
Email;
Text messaging;
Payment processing;
Analytics;
Information technology;
Customer support; and
Marketing services.
When a third-party service provider creates, receives, maintains, or transmits PHI on Senara's behalf in a manner that makes the provider a HIPAA business associate, Senara will take appropriate steps to establish the required contractual and privacy protections.
Not every third-party service provider is a HIPAA business associate, and HIPAA does not necessarily apply to every piece of information collected through our public website.
12. PAYMENT INFORMATION
If you make a payment through our website or through a third-party payment platform, payment information may be processed by the applicable payment provider.
Senara does not intend to receive or retain full payment-card information when the payment processor handles that information directly.
Payment information may be subject to additional terms and privacy policies of the payment processor.
13. SOCIAL MEDIA
Senara may maintain accounts or pages on social media platforms.
Information you voluntarily provide through social media may be visible to others depending on the platform's settings.
Please do not post private medical information in public comments or messages.
Senara will not disclose your PHI through social media except as permitted by applicable law.
14. INFORMATION SHARED WITH US BY YOU
Please understand that information voluntarily submitted through a public or general website feature may not have the same protections as information submitted through a secure patient portal or other HIPAA-compliant system.
If you have questions about whether a particular communication method is appropriate for sensitive health information, please contact us before submitting the information.
15. DATA SECURITY
Senara maintains administrative, physical, and technical safeguards designed to protect information in our possession.
However, no website, electronic transmission, computer system, or internet connection can be guaranteed to be completely secure.
We encourage you to take reasonable precautions when using our website, including maintaining updated software, using secure networks, protecting your passwords, and avoiding submission of sensitive information through unsecured communications.
16. DATA RETENTION
We retain information for as long as reasonably necessary for the purposes for which it was collected, to provide services, to comply with legal and regulatory requirements, to resolve disputes, enforce agreements, and protect our legal rights.
Medical records and PHI may be retained according to applicable federal and Illinois requirements and Senara's records-retention policies.
17. YOUR PRIVACY RIGHTS
Depending on the nature of the information and applicable law, you may have rights concerning information we maintain about you.
If the information is PHI, your rights are described in greater detail in Senara's Notice of Privacy Practices.
You may have rights to:
Access certain information;
Request correction or amendment;
Request restrictions;
Request confidential communications;
Request information about certain disclosures;
Withdraw certain consents or authorizations;
Opt out of certain marketing communications; and
File a privacy complaint.
Some rights are subject to legal limitations and exceptions.
18. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
19. LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by third parties.
Senara is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any website you visit through an external link.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Website Privacy Policy periodically.
When we make changes, we will post the revised policy on this page and update the Effective Date.
Your continued use of the website after changes are posted constitutes your use of the website subject to the revised policy, to the extent permitted by law.
21. CONTACT US
If you have questions about this Privacy Policy or Senara's privacy practices, please contact:
Penny Kramer
Privacy Officer
Senara Chiropractic and MedSpa
Phone: 309-693-9600
Email: pennyk@experiencesenara.com
You may also contact us if you believe your privacy rights have been violated or if you need assistance understanding how your information is handled.
22. HIPAA NOTICE OF PRIVACY PRACTICES
For information specifically concerning how Senara uses and discloses protected health information, please review our Notice of Privacy Practices.
The Notice of Privacy Practices is separate from this Website Privacy Policy and governs Senara's HIPAA-related privacy practices.
Effective Date: September 17, 2026