COVID-19 Update August 10, 2020

Effective August 10, 2020, per the governor’s recent emergency rules for businesses, all guests visiting Senara will be required to wear a face mask throughout the building at all times, unless directly receiving a service that requires the removal of the mask. Failure to comply with the mask rule will result in immediate removal from the facility, and all applicable cancellation fees will be charged per our policies.

Our staff and service providers will continue to wear masks and PPE during your treatments, as per the CDC guidelines. This is in accordance with the guidelines allowing for Phase 4 reopening set out by the governor.

We thank you for your cooperation with our new procedures and temporary measures to minimize the spread of COVID-19. In addition to our already strict cleaning and sanitizing protocols, we believe these additional measures will help us make your visit to Senara as safe as possible.

If you have any questions or concerns please contact us at least 24 hours prior to your schedule appointment time so we can best assist you.

COVID-19 Update June 1, 2020

Effective June 1, 2020, Senara will resume normal operations, including the reopening of the Day Spa. This is in accordance with the guidelines allowing for Phase 3 reopening set out by the governor. Per the new guidelines, we will alter our previous COVID-19 Policies as follows, and all guests scheduling appointments and entering Senara must abide by and consent to these measures:

    • All Medical & Spa staff providers will wear PPE as indicated by the CDC and IDPH during appointments with our guests and patients.

      • Guests are not required to wear a face mask, but may wear them as they choose. We do ask that every guest observe social distancing in common areas, however.
    • All previously suspended Day & Medical Spa services will be available to schedule again. This includes, but is not limited to:

      • Medical Injectables: Botox, Dysport, Juvederm, & Restylane
      • Body Contouring: CoolSculpting, CoolTone, & ZWave
      • Skin Rejuvenation Treatments: Ultherapy and Laser Treatments, including all Laser Hair Removal services.
      • Aesthetic Treatments: Facials and Waxing
      • Massage & Body Treatments
      • Manicures & Pedicures
    • Temperature checks at the front door to screen for fevers when entering the building will be discontinued as a matter of routine, but we will still offer them to any guest who requests one

      • It is critical that you reschedule your appointment if you experience a fever, unusual cough, extreme fatigue, shortness of breath, or other COVID-like symptoms.
      • Any guest or staff member who registers a temperature at 100.4 or above, will be asked to immediately leave the premises and not return until they are fever free for a minimum of 72 hours.
      • Senara reserves the right to refuse any guest who exhibits any risk factors for infection, or refuses to comply with health & safety measures.
    • Front Desk and provider staff may be limited at times in an effort to minimize the number of people in the building while performing our new mitigation efforts. We ask that you arrive early to your appointment and encourage use of our online appointment request form or other digital communication options for scheduling. 
        • Call wait times and check-in times may increase, so we ask that you be patient as we work to take care of each guest.
        • Feel free to text us at 309.204.9451 if you prefer to not be placed on hold when calling in, or email us directly at guestservices@experiencesenara.com
    • Guests and employees are expected to be courteous of social distancing in common areas

      • Day Spa guests will be given the option of waiting in the spa lounge or in the spa boutique or front rotunda.
      • To minimize the number of guests in the spa lounges, certain types of appointments performed in the spa treatment rooms will be asked to remain in the spa boutique or rotunda for the their provider to pick them up.
      • Cell phones are strictly prohibited in the day spa common areas and treatment rooms.
    • Hand sanitizers will be placed throughout the building, and guests are encouraged to wash their hands or sanitize after treatment

We thank you for your cooperation with our new procedures and temporary measures to minimize the spread of COVID-19. In addition to our already strict cleaning and sanitizing protocols, we believe these additional measures will help us make your visit to Senara as safe as possible.

If you have any questions or concerns please contact us at least 24 hours prior to your schedule appointment time so we can best assist you.


Coronavirus Update May 1, 2020

Effective May 1st, Senara will continue our daily operations for ONLY services with Medical Providers, per the Governor’s updated “Shelter in Place” mandate. Per the new guidelines, we will alter our previous COVID-19 Policies as follows:

  • All patients and guests are required to wear a face covering or mask throughout their visit until such time is necessary for removal for treatments and/or consultations. Immediately after any treatment that requires removal of a face covering, it shall be put back on for the remainder of the visit. Our medical staff will continue to wear their face masks during treatment, in either case.
  • All elective Medical Spa services will be available to schedule again. This includes, but is not limited to: Botox, Juvederm, CoolSculpting, Ultherapy, and all Laser Hair Removal services.
  • The day spa, and all associated services, will remain closed until June 1st. If you are currently scheduled for a Day Spa service during this time, we will be contacting you to reschedule.

Dr. Kramer, Laura, Penny, Dan, and other essential Medical Staff will be in for appointments during our regular business hours.

Senara’s Health and Healing Center services are all managed, directed, and performed by licensed Medical providers. We offer a wide range of medical services that you can take advantage of during this time. To all of our Day Spa guests, we look forward to introducing you the “Health” side of Senara Health & Spa.

Please feel free to call us at 309.693.9600 if you have any questions or need to schedule a medical appointment.


Coronavirus Update March 21, 2020

Effective at 5pm on Saturday March 21st Senara will continue daily operations for ONLY services with Medical Providers, per the Governor’s “Stay in Place” order.

Dr. Kramer, Laura, Penny, Dan, and other essential Medical Staff will be in for appointments during our regular business hours.

All Day Spa services will be suspended until April 8th. If you are currently scheduled for a Day Spa service during this time, we will be contacting you to reschedule.

Please feel free to call us at 309.693.9600 if you have any questions or need to schedule a medical appointment.


To our loyal Senara friends and family,

As our community makes changes to limit the spread of COVID-19, the novel coronavirus, we wanted to update you on how Senara is changing our day to day operations to protect both you and our staff. Your safety, and that of our staff, is of the utmost importance. And while we plan to remain open to serve our guests who need access to our important health and wellness services, we are implementing key safety measures to protect everyone who enters Senara.

At the advice of our Medical Directors and Physicians, effective Monday March 16, 2020, Senara will begin to implement the following practices until further notice for all guests and staff entering our facility:

  • Screening for health and travel risk indicators at arrival to our facility
    It is critical that you reschedule your appointment if you experience a fever, unusual cough, extreme fatigue, shortness of breath, or other flu-like symptoms.
  • Temperature checks at the front door to screen for fevers
    Any guest or staff member who registers a temperature at 100.4 or above, will be asked to immediately leave the premises and not return until they are fever free for a minimum of 24 hours. 

  • Hand sanitizer will be located at all building entrances, and ALL guests and staff will be required to sanitize their hands upon arrival AND departure.

  • A Senara staff member will be stationed at the entrance to ensure temperature monitoring and hand sanitizing is completed as guests and staff come in and out of the building.

  • Staff will be optimized to limit the number of people in the building, while still providing services to our guests as fully as possible.

    • Call wait times may increase, so we ask that you be patient as we work to take care of each guest. Feel free to text us 309.204.9451 if you prefer to not be placed on hold.

In addition to these new measures, Senara will continue with our already strict daily cleaning and sanitation protocols. This includes: medical grade washing detergents, fresh linens for each guest in our spa, use of nitrile gloves and sterile needles for procedures, and more.

As the next few weeks play out, our hope is that we can continue to be a safe place of respite for our community members. Senara is, and always will be, a place that is focused on the health and wellness, both inside and out, of everyone who comes through our doors.

Please feel free to call us at 309.693.9600 with any questions you may have, or text us at 309.204.9451.

We look forward to continuing to help you and your families stay the healthiest possible during this stressful time.

In good health,

Dr. Keith and Penny Kramer & Staff